Terms & Conditions

PRICES INCLUDE

– GST and Tolls
– 10 Minutes waiting time for Pick up from Suburbs
– 30 Minutes waiting time for Pick up from Domestic Terminal
– 60 Minutes waiting time for Pick up from International Terminal
– A general transfer is a chauffeur driven transfer for a vehicle that can seat 4 passengers, with the vehicle determined by Get Driven Sydney on the day. If you require a Van or Stretch Limousine, please contact us for a quote.

ADDITIONAL FEES
– If the waiitng time above is exceeded, waiting time will be charged at $1.50 per 15 minutes
-Card payments attract a 5% surcharge

-Child Seat Hire (Forward Facing, Rear Facing and Booster seats) are charged at $22.00 per seat
-Surcharge applies for transfers outside of normal business hours (10.30pm – 5.30am)
-A surcharge will apply for Weddings/Public Holidays or Special Sporting/Concert Events.

RESERVATION CONFIRMATION

A booking or reservation is only confirmed once you have received a “Reservation Confirmation” with reservation number via email.

PAYMENTS/ DEPOSITS

– The full amount is required to be settles at the completion of trip
– All invoiced accounts to be settled within 7-days
– Online bookings via a VISA/MasterCard credit card incur an additional 3% surcharge. American Express incurs an additional 3.5% surcharge.
– Credit card details are required for all reservations and held as security against waiting time, cancellations, no-show and vehicle damage.
– Accounts are 30 days and are payable within 7 days of receipt.

CANCELLATION POLICY

All cancellations must be made via email

A cancellation fee of 50% is charged for all reservations cancelled with 24 hours of the reservation date

A cancellation fee of 100% will be charged for no show

 

RESERVATION MODIFICATIONS

Should you have a need to modify transport times, routes or dates – please advise prior to the event and where possible we will accommodate your requirements, however we cannot guarantee to be able to do so.

No responsibility will be taken for incorrect bookings and details.

ADDITIONAL STOPS

Additional stops will incur additional charges subject to the time and distance involved. 

WAITING TIME

We will always endeavour to accommodate our clients who require excess time with our vehicles. Where possible, the vehicle will be made available for as long as possible after the specified period of your reservation. Waiting / over time will be charged in 15 minute increments as per our standard fees.

LOST/DAMAGED PROPERTY

Please check for personal belongings thoroughly before exiting the vehicle. If items are left inside the vehicle, please email Get Driven Sydney. If the vehicle is required to return with the item, a fee will be calculated and charged based upon the particular vehicles hourly rate. We will not be held responsible for any loss or damage to any personal belongings.

UNFORESEEN CIRCUMSTANCES

We will make every effort to get you to your destination safely, comfortable and on time. However, occasionally, allowances must be made for unforeseen circumstances such as traffic, road weather conditions, illness, vehicle breakdown etc. We cannot assume responsibility for circumstances beyond our control. Our company reserves the right to substitute vehicles of a similar category where necessary. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle / vehicles. We will make every effort to supply an alternative vehicle. Should we be unable to provide an alternative vehicle, a pro rata refund will be made.

CHILD SEATS

All children under seven years of age must be secured in a child restraint or booster seat when travelling in a vehicle. Please notify us immediately if a child seat is required. 

LIMITS OF LIABILITIES

In all cases, Get Driven Sydney owners, operators and chauffeurs / driver’s maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. In every case, Get Driven Sydney will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property of any kind whatsoever and howsoever arising (included but not limited to any negligence or breach of contract by Get Driven Sydney) caused or included during, or in relation to the carriage of any passenger or provisions of services. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss, or any other shall be admissible. The above provision shall be read subject to any implied terms, conditions or warranties imposed by the Trade Practices Act 1974 or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or implied exclusion or modification of any such term, condition or warranty.

VEHICLE DAMAGE & BAD BEHAVIOUR

If you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you are any person or part of your party behave in a manner deemed unsafe, crass or damaging to any part of your party is considered intoxicated, before, after or whilst on route, we reserve the right to terminate your reservation and evict you from the vehicle. No refund will apply. Seat belts must be worn at all times. It is prohibited & illegal to stand outside sunroofs. Vehicles cannot be loaded beyond seating capacity.

SMOKING

Smoking is strictly prohibited in our vehicles.

ALCOHOL & ILLEGAL SUBSTANCES / MATERIALS:

Alcoholic beverages may only be consumed on route by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability. All illegal materials and substances are strictly prohibited from our vehicles.

These terms and conditions are current & subject to change without notice